Returns and Refunds

Returns
In accordance with ACCC consumer rights, Dundies will meet all consumer rights guarantees and provide a repair, replacement or refund under the Australian Consumer Law. Dundies do not accept returns and refunds for change of mind. In exceptional circumstances, please contact us to discuss your requirements.

All exchanges must:

Exchanging your nappies for a different size or style? You have a 30 day exchange window from the date of delivery. 

• Be submitted through the exchange centre 
• Include a completed Returns Form - this is located on the back of the tri fold brochure you received with your order.
• Be in original condition (no marks/stains/rips/smells/fur) unwashed and unused.
• Items returned need to be in original packaging - including having all tags and inside the mesh laundry bags they are sent in.

Please check nappies carefully for discharge, blood or urine before returning them. We cannot exchange or refund nappies with bodily fluids for hygiene reasons. Customers are responsible for paying for the shipping on their returns. Original shipping costs charged by Dundies can not be refunded as this money is paid to Australia post. 

Click HERE to go to the exchange centre. 

Refunds

Refunds cannot be approved for nappies that have been used or custom sized nappies. You have a 14 day window from date of delivery to receive a refund. 

• Be submitted through the self service returns portal. 
• Include a completed Returns Form - this is located on the back of the tri fold brochure you received with your order.
• Be in original condition (no marks/stains/rips/smells/fur) unwashed and unused.
• Items returned need to be in original packaging - including having all tags and inside the mesh laundry bags they are sent in.

Please check nappies carefully for discharge, blood or urine before returning them. We cannot exchange or refund nappies with bodily fluids for hygiene reasons. Refunds incur a 5% restocking fee. Customers are responsible for paying for the shipping on their refunds. Original shipping costs charged by Dundies can not be refunded as this money is paid to Australia post. 

Click HERE to submit your return request for refund 

Faulty Goods

We will always offer to replace faulty goods at no expense to you, the customer. If your Dundies order is faulty, we will replace it. If you wish to not to have a replacement, you can opt for a store credit. If your Dundies are faulty, we will cover the cost of return freight and replacement. Returns for faulty goods need to be processed within 30 days of you receiving your order. 

Received the Wrong Items
We are all human and sometimes we can accidentally put the wrong items into your parcel. We’re sorry! Please contact us at the Dundies Exchange Centre to discuss the returns process before returning to us. We will happily cover all shipping costs if we made a mistake.